FAQs
FREQUENTLY ASKED QUESTIONS (FAQS)
We have collected the most frequently asked questions and have answered them on our FAQ page. You can solve your problems about design, sample, production or any other here.
About the company
Our factory is located in Nancheng District, Dongguan
Yes, we do customize a wide variety of playing cards and game cards.
About Design
We currently do not provide product design services, but we will provide pre-production review work after receiving your order. If you haven’t completed your design yet, our design team can also provide you with our design templates for your reference and selection. When you finalize the design files and plan to hand them over to KOMAI for production, you can send us an order and we will also arrange for pre-press design experts to review your files to ensure there are no problems with the design drawings to avoid production errors. We also make marks on the design drawings such as bleed areas, safe areas and cutting areas. When your design drawings pass review, we will also provide digital proofs for your confirmation and approval.
We accept files in AI, PDF, PSD, PNG, JPEG, TIFF, BMP, .PSD, .AI formats. Please note that all files must have a minimum resolution of 300 DPI.
You can directly fill in the form and upload your design files on our website, and we will arrange professional personnel to provide services for you. You can also send us your requirements and files by email, and we will reply to you as soon as possible. If your design file is large, you can also provide us with an external download link.
Of course you can. We will also sign a confidentiality agreement with you, and we will strictly follow the provisions of the confidentiality agreement.
About Sample
Electronic sampling, digital paper sampling, or physical digital sampling of products are free of charge, but the shipping cost is paid by the customer. Samples of uncut paper and trial production samples are charged, and shipping costs are also paid by the customer.
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Samples of our standard products are $5-10 per pair. Shipping costs are paid by the customer.
Proofing uncut paper and pre-production sample fee will depend on your design color, material, packaging and quantity. The general delivery time is about 14 days after electronic proofing and sample PI confirmation, and 100% payment is received.
About Production
Under normal circumstances, our minimum order quantity is 500 sets. However, different products have different materials, processes and costs. We can usually communicate with customers to adjust the minimum order quantity and find the best suitable solution.
The entire order cycle will be determined by factors such as the order quantity, production and transportation. Generally, after you confirm the electronic version of the product we provide, it will take us about 3 weeks to complete the production of your order. Our factory has many years of production experience and professional team support, and we will definitely complete your order with high quality in the shortest time. Shipping time will be determined by the shipping method you choose. Generally speaking, standard sea shipping time is about five weeks, while air shipping only takes 3-5 days. You can also send us a quotation inquiry and we will reply you with more detailed and accurate information.
Yes, we have always customized high-quality graphics cards such as casino graphics cards and magic graphics cards for customers, and our raw materials come from the world’s top cardboard manufacturers and importing countries such as Germany, Italy, France, etc. Black core cardboard weight options are: 290gsm, 300gsm, 305gsm, 310gsm, 330gsm. You can read more on our playing card materials page.
Others
As a printing factory specializing in customized cards, Komai produces more than 90% of its orders in customized formats. We can produce custom cards of any size, shape and material, and can also handle special printing products and processes. We also have hundreds of art templates for your design reference and selection. Regarding the order price, it will be calculated based on the details of your order. You can provide us with your needs and we will quote you as soon as possible.
You can fill out the request form on our website, or send us your inquiry via email, and we will respond to you as soon as possible.
Yes, we have shipped to 114 countries worldwide. Shipping charges vary based on product quantity and shipping destination. By sea, air or express service are all available. Please provide the destination port for sea shipment, the airport for air shipment, and the detailed address and postal code for express delivery so that we can confirm the freight as soon as possible.